Debt Collections

No matter where you or your debtor are located in the world, Atradius can support your collection of outstanding invoices in any country, time zone, currency and language.

Atradius Collections comprises an experienced team of debt collections specialists and is available to you, regardless of whether you have Credit Insurance with us or not. If you already have an Atradius Credit Insurance Policy, Collections is automatically available to you at no extra charge.

What can Atradius Collections do for your business?

Nearly all companies will experience a bad debt and may need support in recovering money owed at some time. Our bespoke worldwide debt collection service will support you in the way that is most appropriate for your situation, from simple communications to legal action.

As debt collections specialists, we know how to exert the right level of pressure to maximize revenue collection. We aim to recover your debt amicably without the need for expensive litigation and find that a proactive and sensitive approach can often yield the best results. For example, a payment plan for a customer experiencing cashflow problems may result in complete settlement of the debt and the retention of a strong working relationship with you.

With the benefit of our worldwide IT infrastructure, the Atradius Collections network is the most integrated in the industry. No matter where you or your debtors are located in the world, we can support your collection of outstanding invoices.


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How does Atradius Debt Collections work?


Atradius Debt Collections Process

Atradius Collections begins its work the moment you notify that an invoice is due and has not been paid. We contact your debtor on your behalf, in their language with a representative that is located close to the region in which they are based. With your approval, we negotiate with your debtor to find the fastest solution for revenue collection to settle the debt.

Any communication with your debtor is shared with you. We’re committed to transparency in our relationship with you and, therefore, work closely with you sharing knowledge and information to work smarter and achieve the best results for your business.

If you’re an Atradius Credit Insurance policy-holder, you may manage Collections through your Serv@Net account. As a non-policy holder, you may manage your cases through our dedicated online system, Collect@Net.

Is this the right product for your business?

For further information about how we can help with your debt collection requirements, get in touch  to discuss your needs and to learn more how we can support you.


Online debt collection



Agora platform 3steps (English)



The first ever online e-commerce debt recovery platform is now available to you.

Easily collect your debts online. With our online platform, you simply upload your unpaid invoices, monitor our collection process and receive your money as soon as the debt is recovered.

What are the benefits?

  •     Get an instant, obligation-free quote
  •     Submit multiple collection cases 
  •     Stay updated on the collection progress 24/7


More about Atradius Debt Collections

Our dedicated Atradius Collections website provides additional information about the work of our Debt Collections team. It includes access to customer testimonials and regular publications with tips and examples of ways to manage and reduce unpaid invoices.


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Our experts are here for you. Contact us to get your questions answered or receive a free no-obligation quote.


Each publication available on or from our websites, such as, but not limited to webpages, reports, articles, publications, tips and helpful content, trading briefs, infographics, videos (each a “Publication”) is provided for information purposes only and is not intended as a recommendation or advice as to particular transactions, investments or strategies in any way to any reader. Readers must make their own independent decisions, commercial or otherwise, regarding the information provided. While we have made every attempt to ensure that the information contained in any Publication has been obtained from reliable sources, Atradius is not responsible for any errors or omissions, or for the results obtained from the use of this information. All information in any Publication is provided ’as is’, with no guarantee of completeness, accuracy, timeliness or of the results obtained from its use, and without warranty of any kind, express or implied. In no event will Atradius, its related partnerships or corporations, or the partners, agents or employees thereof, be liable to you or anyone else for any decision made or action taken in reliance on the information in any Publication, or for any loss of opportunity, loss of profit, loss of production, loss of business or indirect losses, special or similar damages of any kind, even if advised of the possibility of such losses or damages.