“97% of surveyed customers would recommend Atradius to other organizations”

TechValidate independent research

The Americas 2016

Payment Practices Barometer 2016

Despite showing very different economic performances, all of the countries surveyed in the Americas (Brazil, Canada, Mexico and the United States of America (US) are experiencing upward pressure on insolvencies.

Products

Credit Insurance

Credit insurance from Atradius is a straightforward, cost effective and flexible way to ensure you get paid for goods and services you supply.

Global Credit Insurance

Designed for multinational clients, Atradius Global sees your business as a whole while providing local support that mirrors your own geographical reach and multilingual policies.

Special Products

The Atradius Special Products Unit provides tailored solutions outside the framework of our whole turnover credit insurance policies, to cover trade, trade financing and political risks.

Debt Collections

No matter where you or your debtor are located in the world, we can support your collection of outstanding invoices in any country, time zone, currency and language.

Case Study

What are customers saying about Atradius?

"The insight Atradius provided has allowed us to increase the credit limits of some customers and extend credit to customers we might have otherwise turned down".
Lisa Saul, Follett Corporation.

Read more about how we work in partnership with Follett.

How we work with you

Hear directly from some of our US colleagues how we support your business.

Customer Service

Noreen Sorg
Customer Service Representative

How we work with you

Our business is built on providing the very best level of support for you.

What you can expect when you call the Customer Service Team?

Your first point of call for everyday queries will be our Customer Service Team. You could ask us anything from policy queries to credit limits, claims, collections, or for help using our online system. 

As the day-to-day voice of Atradius, we make sure our team are staffed with knowledgeable, qualified policy experts. This means we can talk you through anything from technical issue or policy query, without passing you on to anyone else. Your question is likely to be answered immediately. We’re proud of the fact that the majority of the queries put to us are resolved on first contact.

The customer is at the heart of Atradius, and we recognise that is it often the very simple things that make the biggest difference. Being available, having the right attitude, and doing what we say we will do. For our customers, this works.

Our team works with you to find solutions. We listen to what you tell us, proactively logging all queries and seeking ways to improve what we do. Continuous improvement is important to us, because it is important to our customers. 

Risk Services

Bernard Conaway
Sr. Risk Underwriter

How we work with you

Our business is built on providing the very best levels of support for you.

What can you expect from Risk Services?

Risk underwriters are responsible for assessing and approving our exposure to risk. They are experts in their respective industry sectors, customers and the market.

Our Risk services team is always reviewing new financial information provided to stay on top of any development. They also spend time talking directly to you and your buyers discussing details on credit limits or general market conditions.

During the life of your policy, you will be often in contact with one of our Risk services team members, by phone or in person. We strive for a quick answer time since we understand that a fast and clear decision is important to you.

Sometimes underwriters can't approve a credit limit you requested. Should this ever happen, it will be our priority to explain their decision clearly. This will also help you when making decisions on trading with particular buyers.

Account Management

Carrie Hanford
Sr. Account Manager

How we work with you

Our business is built on providing the very best level of support for our customers. 

What you can expect from an Atradius Account Manager?

The responsibility of an Atradius Account Manager is based on mutual trust and respect. We work hard to create a business relationship with you, understand your needs and find ways to help you grow your business. We achieve that by getting to thoroughly know you and your business, including your broker and your market.

As an Account Manager,  each of us work with a small number of customers, which gives us the time to build a solid relationship. We are proactive about getting to know your business and your sector.

Your Atradius Account Manager will try to meet up with you or you and your broker as often as possible. We encourage face-to-face meetings as these meetings have proven to be an optimal way to build help solidify our relationship – rather than just by email or the phone.

Your business and business needs are at the center of our focus. It’s the responsibility as your Account Manager to fight in your corner, helping you to grow your business through a positive trade environment. This might involve negotiating on your behalf with the buyer’s underwriter to obtain the level of cover required, or even by building relationships with the wider business community to support you. 

Claim Services

Laura Starck
Claims Manager

How we work with you

Our business is built on providing the very best level of support for our customers.

 

What you can expect when you make a claim?

Our goal is to make sure you get your claim paid promptly. We have deadlines and aim to finalize a claim within 30 days of receiving all of the paperwork. The average amount of time it takes us to settle a claim the US is usually about 14 business days.

We also work within the policy timeframes, which allows time for our Collections colleagues to recover defaulted payments. A defaulted claim would be ready for a payment six months after the invoice becomes due.

Each Claims Examiner looks after their own customers and handles all of their claims from submission to completion. This allows them to get to know you, both as a person and as a business with individual needs.

Our customers take out insurance with us so that their business is protected against loss due to the actions of others. When we settle a claim, it feels good to know that we have helped to protect our customer and have possibly even saved their business from bankruptcy. 

Driving decisions with quality data

NAFTA Country Report - United States 2016

Country report

  • USA
  • Agriculture,
  • Automotive/Transport,

25th November 2016

Steady, but uneven growth is expected to persist. Domestic demand is the main driver of expansion, but manufacturing and export performance remain subdued.

Contact us

Name: Atradius Trade Credit Insurance, Inc.
Tel: +1 (800) 822-3223
Email:

Find contacts for our  regional offices

Disclaimer

The statements made herein are provided solely for general informational purposes and should not be relied upon for any purpose. Please refer to the actual policy or the relevant product or services agreement for the governing terms. Nothing herein should be construed to create any right, obligation, advice or responsibility on the part of Atradius, including any obligation to conduct due diligence of buyers or on your behalf. If Atradius does conduct due diligence on any buyer it is for its own underwriting purposes and not for the benefit of the insured or any other person. Additionally, in no event shall Atradius and its related, affiliated and subsidiary companies be liable for any direct, indirect, special, incidental, or consequential damages arising out of the use of the statements made information herein.