What Is Business Debt Recovery?

Business debt recovery is the process of chasing businesses to pay back money they owe.

Good commercial debt collectors:

  • Promote amicable debt collection and good relations between parties
  • Liaise with debtors across jurisdictions and time zones
  • Assess the financial situation of the debtor and guarantors (if any)
  • Recommend whether legal proceedings are necessary


Best practice debt collection

The role of business debt collectors can vary according to where in the world the debt is and why the debt was incurred. Every jurisdiction has its own rules on how the debt recovery process should be carried out.

The debt recovery process

Managing commercial debts is not just about collecting money from customers who won’t pay.
When handled well business debt collection provides an opportunity for building better relationships with your debtors and recovering debts while avoiding often costly litigation.

Atradius Collections is a specialist debt collector and can support you in every area from amicable collections to formal litigation. Our debt recovery process follows U.S. best practice guidelines and is outlined below.


Step 1: You notify us of non-payment

We contact your debtor using a structured approach of letters, emails and phone calls as appropriate. These are often known as dunning letters.


Step 2: Evaluation of collection progress

Working closely with you and your debtor, we implement a strategy that best suits the situation:

  • Payment plan based on the financial situation of the debtor
  • Legal action
  • Continual monitoring of the debtor


Step 3: Liaison with debtor or liquidators

We implement the strategy that best suits the situation. This may involve the development of a repayment plan, court action or liaison with the receivers.


Step 4: Payment

We reimburse you directly with payments from your debtor, either in full, in part, or in stages.

If you also have an Atradius Credit Insurance policy, any unrecoverable debt may be reimbursed according to the details of your policy.
All Atradius Credit Insurance policy-holders have automatic access to Atradius Collections. Our worldwide network of offices means our expertise can be found wherever you trade and support you with the rules of different jurisdictions and the challenges of other languages and even time zones.

If you don’t have a credit insurance policy, don’t worry; Atradius Collections can also help you recovery non-insured debts.


Learn more about Atradius Debt Collections

Learn more about Atradius Credit Insurance


What does the debt recovery process cost?

The cost of debt recovery varies and is usually priced as a percentage of the debt.
Atradius Collections operates as both a standalone business debt collection agency offering Third Party collection services and as a service for credit insurance policy holders. These policy-holders enjoy access to the debt collection service and will only pay the goods and services tax (GST) applicable on the total cost incurred in the debt recovery process as long as policy conditions have been met.

How long does debt recovery take?

The length of time the debt collection process takes is individual to the circumstances of the debt. However, as a rule, the sooner you can identify a debt and alert your collection agency, the quicker the debt can be resolved.
This is because older debts can take more work in locating debtor details and paperwork and there is higher risk that companies may be insolvent. Some debtors will pay up when first contacted, others may require a staged payment plan and others may be subject to legal proceedings.


The statements made herein are provided solely for general informational purposes and should not be relied upon for any purpose. Please refer to the actual policy or the relevant product or services agreement for the governing terms. Nothing herein should be construed to create any right, obligation or responsibility on the part of Atradius, including any obligation to conduct due diligence of buyers or on your behalf. If Atradius does conduct due diligence on any buyer it is for its own underwriting purposes and not for the benefit of the insured or any other person.
Additionally, in no event shall Atradius and its related, affiliated and subsidiary companies be liable for any direct, indirect, special, incidental, or consequential damages arising out of the use of the statements made information herein.

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